Before contacting customer service
try our Frequently Asked Questions.

For questions on print book orders, email Paperbacks@ellorascave.com

Couldn't download your e-books?
Having trouble purchasing e-books?

Fill out the form below to have E-book Customer Service assist you ASAP!
(Response within 24 hours.)

Name:
Email:
Email you placed the order from  (if different from above):
What seems to be the problem?	Choose the selection that best fits the trouble you are having My download link did not work properly I received the incorrect format or book I did not get an email with the link to download my e-book I was billed incorrectly for my e-book(s) Other
If "Other", please state the problem that you are having.
What e-book(s) did you purchase or were attempting to purchase?
Which format?	Choose e-book format Adobe Acrobat (.pdf) Microsoft Reader (.lit) Palm PDF (.pdf) Mobipocket (.prc) HTML (.zip) Rocketbook (.rb) Paperback Not Available
What payment method did you use?	Choose your payment method PayPal (Credit Card, PayPal Account) (Credit Card) Check/Money Order Can not remember Did not purchase
What day did you place (or attempt to place) the order?   Month Jan. Feb. Mar. Apr. May June July Aug. Sept. Oct. Nov. Dec. Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Year 2006 2007 2008 2009
If you received a confirmation email for your order, copy and paste the text from it into the box below