Print Books and other Physical Items
You may return a book or other physical merchandise within 15 days of receiving it for a full refund, as long as it has not been used or, in the case of books, read and the covers have not been opened, bent or damaged in any way. We will pay the return shipping costs if you are returning the book because of our mistake (you received the wrong item or it was defective). To begin the return process, please contact customer service at firstname.lastname@example.org.
All sales are final on ebooks.
Because our ebooks are not locked up with digital rights management software that readers find cumbersome and inconvenient, it is impossible for us to be certain that an ebook purchased has not been copied for future use. For that reason, we offer refunds on digital books only if you accidentally ordered the same ebook twice within 30 days and report it within 30 days of your second purchase.
You can redownload any ebook purchased from our website September 2009 or later from your bookshelf. You can not redownload (nor will we replace) ebooks purchased before September 2009. You are legally permitted to copy your ebook onto a storage device for your personal use only. We recommend that you do so as back-up.